1000-0003-0063 error: HC Kickers motor - Driver fault

[tcrawford_BPI]

We have an 8000XL that is randomly giving this error during regular printing. When I test the stacker in service it all checks out aside from one area. When I run the Kickers test 1 or 10 cycles at all speeds it works fine but when I run the Kickers and rollers test it will say 'Executing diagnostics....' (see pics) but never does anything, I can't even cancel out of it. It gets stuck and I have to do a shut down the unit.

It seems like a logic problem. HP support had no answer and suggested the main board. Seems like an easy cop-out answer to me.

-Terry

[Mark in Vegas]

Do you need the documentation for that error?

[jedi4342]

Have you tried the motor yet? Chances is It is the kicker motor. Told you in the KIP blog that is the same problem we were having. Replaced the motor and been going strong ever since. It might have printed 60 prints and errored out or it might run 15 prints and errored out. Mine passed the test with flying colors, but when it was in printing mode, it would acted up no telling when.

[Arsinc631]

Try cleaning the encoder on the motor.

[jedi4342]

On the KIP Keep it Printing forum he asked. I told him to clean the encoder wheel 1st. If that didn't work then replace the kicker motor. On this forum I just told him to replace the kicker motor. Don't think he listened. Until I replaced the motor I didn't notice the encoder wheel, but it had a lot of paper dust in it. So I cleaned that 1 and put it aside for future use.

[Mark in Vegas]

At the very least make sure the firmware is current.