System Error: 0030-0003-0009

[PUtheresa]

Hi,
We have a PageWide XL 4500 and a PageWide XL 5000 and both are down for different issues. Our PageWide XL 5000 has a System Error 0030-0003-0009 with the message "A system error occurred. Restart the printer and try again. If the problem persists, contact your support representative."
We have a service call in but won't get someone here until Monday. Any ideas on any steps we could try ourselves?
Thank you.

[jedi4342]

Make sure all the printheads are firing out the right amount of if. Run a Diagnostics print and see if any printheads are not shooting out ink. If not here is what the manual has.

According to the manual:

0030-0003-0009 Drop detector sensor 1 or 2 – Connector/cable issue
Call agent:
▲
If, after rebooting, the issue persists, then your Support representative is needed to repair the printer on site.
Service engineer:
1.
Check that the Drop Detector PCA to Carriage Sensor PCA cable (NI_52 or NI_53) and connectors are properly connected, unbroken, and undamaged. See Cable identification on page 2095.
2.
Replace the Drop Detector PCA.
3.
Replace the Carriage Sensor PCA.